Frequently Asked QuestionsQuick answers to the questions parents ask us most often.
What is your exchange and return policy?
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At Jack & Jill, we have an Immediate Replacement Policy. Any complaint about a garment — stitching, fabric, or fit — we replace it immediately. No questions asked, no delays. Your satisfaction is our promise.
Do you deliver outside Kolhapur?
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Yes! We deliver across Maharashtra and all of India. Orders are packed carefully and shipped within 1–2 business days. WhatsApp us at +91 83299 84160 for bulk or special delivery queries.
What age groups do you cater to?
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We stock for Newborn (0–12 months), Baby (1–3 years), Kids (3–8 years), and Tweens (8–14 years). From the first onesie to the teen wardrobe — all under one roof!
How do I check product availability?
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WhatsApp us at +91 83299 84160 with the product name, size, and color. Our team will check and respond quickly. You can also visit our store at Shahupuri, Kolhapur directly.
Do you offer bulk or wholesale purchasing?
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Yes! We offer special pricing for bulk orders — school events, birthday gifting, or wholesale. Fill the contact form above or WhatsApp us and we'll provide a custom quote promptly.
What payment methods do you accept?
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We accept UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Netbanking, and Cash on Delivery (COD). All online payments are secured through Razorpay.
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22 years of experience means we've answered every parent's question before — and we'd love to answer yours too.